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我爱我家被投诉事件频出 高投诉拷问地产经纪机构服务水平

2018-04-12 08:53来源:未知

  2017NIAN1YUEZHI2018NIAN3YUE,ZAIBEIJINGSHIZHUJIANWEIPILUDEBEITOUSUQIAN10MINGFANGDICHANJINGJIJIGOUDEMINGDANZHONG,WOAIWOJIAXIANHOU4CISHANGBANG;PENGJIWEIYESHANGBANGLE9CI;ZHONGTIANZHIDISHANGBANG10CI

  FAZHIZHOUMOJIZHE DAIXIUHUI

  “ZUQIANDAYE,ZUHOUSUNZI”——ZHEISHIMENGMENG(HUAMING)ZAILIAOQIQUNIANYIDUANZUFANGJINGLISHI,DUIZISHENZHUANGTAIDEDIAOKAN。

  YOUYUBEIJINGDEJIALIDANWEIBIJIAOYUAN,MENGMENGKAOLVZAIDANWEIFUJINZUGEFANGZIYIBIANYUSHANGBAN。QUNIAN6YUE,MENGMENGYUBEIJINGSHIWOAIWOJIAFANGDICHANJINGJIYOUXIANGONGSI(YIXIAJIANCHENG“WOAIWOJIA”)QIANDINGLEWEIQIYINIANDEZUFANGHETONG,ZUZHULEWOAIWOJIAQIXIADEXIANGYUPINPAICHANPIN。

  RANER,JINGUO3GEYUE,MENGMENGSUOZUZHUDEFANGJIANJIUCHUXIANLEWEISHENGJIANLOUSHUIDEZHUANGKUANG。

  “YOUYULOUSHUI,LOUXIADEZHUHUDUOCIZHAOSHANGMEN,YEFASHENGGUODUOCIZHENGZHI。DANGSHI,JIWOAIWOJIADEGONGZUORENYUANLIANXIGUOHAOJICIYAOQIUWEIXIU,DANDOUMEINENGJISHIJIEJUEWENTI。”MENGMENGSHUO。

  RUCIWEICHILEJIGEYUE,WENTISHIZHONGMEIYOUCHEDIJIEJUE,WUNAIZHIXIA,MENGMENGXUANZELETUIFANG。

  “ZAITUIFANGGUOCHENGZHONG,WOMENYEGENZHONGJIEFASHENGLEZHENGZHI。ZUICHUTICHUBUZUDESHIHOU,ZHONGJIESHUOWOBUZUJIUDEPEICHANGWEIYUEJIN。HOULAIJINGGUOYIFANXIESHANG,ZUIZHONGCAIBAWENTIJIEJUE。”YOULEZHEIYANGYIFANBUYUKUAIDEJINGLIHOU,MENGMENGZAIYEBUDASUANZUFANGZHULE,XUANZEHUIJIAZHU。

  SHISHISHANG,ZHEIBINGFEIWOAIWOJIAYUKEHUFASHENGJIUFENDEGEAN。

  FAZHIZHOUMOJIZHETONGGUOSHULIJIANGUANBUMENGONGGAOXINXIJIMEITIBAODAOFAXIAN,JINNIANLAI,WEIRAOKEHU(ZUKE、YEZHU、GOUFANGREN)HEWOAIWOJIADETOUSUJIUFENBUZAISHAOSHU。ZHEIXIETOUSUJIUFENSHEJIDAOYAJINBUTUI、ZHONGJIEFEIBUTUI、WEIGUICANYUCHIXUJIACAILIAOGOUFANGDENGDUOZHONGWENTI。

  YIJUYANJIUYUANZHIKUZHONGXINYANJIUZONGJIANYANYUEJINZAIJIESHOUFAZHIZHOUMOJIZHECAIFANGSHIBIAOSHI,LEISIQINGKUANGQISHISHIDANGQIANHENDUOZHONGJIEGONGSIGONGTONGMIANLINDEWENTI,“SHIJISHANGYESHUOMINGZAIFANGWUMAIMAI、ZULINGUOCHENGZHONG,FENGXIANHENDUO,YOUXIESHIHETONGQIANDINGDESHIHOUBUDAOWEI,YOUXIEZESHIMAIMAISHUANGFANGHEZHONGJIEGONGSIDENGMEIYOUYISHIQUBAOHUZISHENQUANYI,JIEGUODAOZHIGELEIWENTICHUXIAN”。

  被投诉事件频出

  WOAIWOJIAZAIJINYIGEYUENEIJUANRUDEBEITOUSUJIUFENBUSHAO。

  GANGGANGGUOQUDE3YUE,BEIJINGDEWANGNVSHICENGXIANGRENMINWANGFANGCHANJIAJUTOUSUPINGTAITOUSU,TAYU2016NIANTONGGUOWOAIWOJIAKANZHONGLEBEIJINGSHISHUNYIQUDEYITAOFANGCHAN,YUZHONGJIEQIANDINGLEMAIMAIHETONGZHIHOU,YOUYUFANGZICHANQUANYOU“XIACI”,FANGZIJIAOYISHIBAI。DANSHIZHIJINLIANGNIANGUOQU,ZHONGJIEFEISHIZHONGMEINENGNAHUILAI。

  FAZHIZHOUMOJIZHECONGZHIQINGRENSHICHUZHENGSHILESHANGSHUSHISHI,JULEJIE,WANGNVSHIJINGGUOYUWOAIWOJIAZAICIXIESHANGCAINAHUILEZHONGJIEFEI。

  ERZAI3YUE20RI,WOAIWOJIAGUANLIANGONGSINANCHANGWOAIWOJIAKEJIYOUXIANGONGSIZEBEINANCHANGSHIFANGGUANJUGUANFANGTONGBAO,GAIZHONGJIEGONGSIYUANGONGCANYUCHIXUJIACAILIAOGOUFANGANJIAN,GAIGONGSIBEICHUFAXIAJIANGYIGEXINYONGDENGJI,TONGSHIZANTINGWANGQIAN,BINGZAIQUANSHIFANGDICHANZHONGJIEJIGOUJINXINGTONGBAO。

  CIWAI,3YUECHU,SHANXITAIYUAN“DOUSHI311”LANMUYICENGBAODAO,MANVSHITONGGUOWOAIWOJIAZUZHUDEFANGZIYIDAOZUQI,DANQUECHUXIANYAJINQUECHICHIBUTUIDEQINGKUANG。

  SHIJISHANG,BEIJINGSHIZHUFANGHECHENGXIANGJIANSHEWEIYUANHUI(YIXIAJIANCHENGBEIJINGSHIZHUJIANWEI)PILUDEBEITOUSUDEQIAN10MINGFANGDICHANJINGJIJIGOUMINGDAN,YEZHANSHILEWOAIWOJIABEITOUSUPINFADEXIANZHUANG。

  ZAI2017NIAN1YUEZHI2018NIAN3YUE,WOAIWOJIAXIANHOU4CIJINRUBEITOUSUQIAN10MINGFANGDICHANJINGJIJIGOUMINGDAN。

  JUTILAIJIANG,2017NIAN3YUE,WOAIWOJIABEITOUSUPAIMINGDIER;2017NIAN6YUE,WOAIWOJIABEITOUSUPAIMINGDIYI;2017NIAN9YUE,WOAIWOJIABEITOUSUPAIMINGDIYI;2018NIAN1YUE,WOAIWOJIABEITOUSUPAIMINGDIBA。

  YOUYUZAIKAIZHANJINGYINGHUODONGZHONGWEIGUI,WOAIWOJIAYECENGDUOCIZAODAOJIANGUANBUMENDEXINGZHENGCHUFA。

  KUNMINGBAIHUODALOU(JITUAN)GUFENYOUXIANGONGSICIQIANFABUDESHOUGOUWOAIWOJIADEJIAOYIYUANXIANSHI,ZAI2014NIAN1YUE1RIZHI2016NIAN12YUE31RIQIJIAN,WOAIWOJIAJIQIZIGONGSICENGXIANHOUZAODAOBEIJING、SHANGHAIHEHANGZHOUDENGDUOGECHENGSHIJIANGUANBUMENDECHUFA,GONGJI98JIAN。ZHEIXIEXINGZHENGCHUFASHEJISHIYOUBAOKUODANBUXIANYUZAIWANGZHANSHANGFABUYUSHIJIFANGYUANXINXIBUFUDEFANGWUZULINXINXI、WEIGUICHUZUFANGCHAN、CUNZAIDUIJINGJIDESHANGPINHUOZHEFUWUZUOYINRENWUJIEDEXUJIAXUANCHUANXINGWEIDENG。

  原因何在

  SHISHENMEYUANYINZAOCHENGLEWOAIWOJIAFUMIANTOUSUPINCHU?

  DUICI,WOAIWOJIAJITUANPINPAIZHONGXINZONGJIANKONGDANDUIFAZHIZHOUMOJIZHEHUIYING,ZHEILIMIANDEYUANYINHENDUO,DANWOAIWOJIADUIXIAOFEIZHETOUSUDETAIDUKENDINGSHIRENZHENDUIDAIDE,HUIJIJICHULIXIANGGUANWENTI。

  “SHOUXIAN,FANGDICHANJINGJIFUWUSHUYUFUWUXINGYELEIBIE,YIBANJIUFENDOUHUIDUOYIXIE,GAOTOUSUYESHIZHEIGEXINGYEDETEDIAN。”KONGDANJIESHI,“YOUQISHIWOAIWOJIA、LIANJIAZHEIYANGDEDAGONGSI,DANLIANGHENDUO,NANMIANZAITOUSULIANGSHANGBIYOUYILIANGJIAMENDIANDEJINGJIZHONGJIEJIGOUYAODUOYIXIE。”

  KONGDANTONGSHIJIESHI,HENDUOQINGKUANGXIA,FASHENGDETOUSUYEYUXINGYEZHENGCEBIANDONGYOUGUAN,“BIRU,ZAIERSHOUFANGJIAOYIGUOCHENGZHONG,HUICHUXIAN‘ZHANGJIASHIMAIFANGHUIYUE,JIANGJIASHIMAIFANGHUIYUE’DEQINGKUANG。ZHENGCEBIANDONGSHI,YEWANGWANGSHITOUSUGAODESHIDUAN”。

  TATONGSHITIDAOLEZULINSHICHANG。“ZHEIYIKUAI,WOMENYEYIZHIZAIJIAQIANGSHENHE,DANTANBAIJIANGYINWEIDOUSHIXIAODANJIAOYI,ZUKEHEWOMENZAIZHEIKUAIDEJIUFENHAISHIHENDUODE。YOUSHIJINGJIGONGSIQUESHISHIYOUYIBUFENZEREN,YOUFUWUBUDAOWEIDEDIFANG,BIRUZAIHOUQIRENLIZHEIFANGMIAN,KENENGYOUQIANQUE,WEIXIUYOUSHIYEHUIBUJISHI。”KONGDANSHUODAO。

  CIWAI,WEIYEWOAIWOJIAJITUANKONGGUGONGSIFUZONGCAIHUJINGHUIZAIJIESHOUFAZHIZHOUMOJIZHECAIFANGSHIZEBIAOSHI,ZHEIYEYUJINGJIRENYINSUYOUGUAN,“ZHENGTISHANG,JINGJIRENDENIANLINGDOUZAIERSHIQIBASUIZUOYOU,RUXINGSANDAOWUNIANDEJINGJIRENSHULIANGHAISHIBIJIAOSHAODE。CONGZHEIGEJIAODULAIJIANG,JINGJIRENDEZHUANYEHUA、ZHIYEHUA,WEILAIHAIYOUDAIJINYIBUTISHENG”。

  “CILEIWENTIQISHIYEHEBUFENJUTIJINGBANRENYUANDEZUOFAYOUGUAN。”YANYUEJINTONGYANGTIDAO。

  ZAIYANYUEJINKANLAI,RUGUOJINGJIRENZHUANYESHUIPINGGAO,NEIMESHUOFUKEHUDENENGLIJIUHUIQIANG。“ZHONGJIEJIGOUHENDADEYEWUZAIYUXINXIDECUOHE,ERBUSHIZHUANYEDEZHIDAO。SUOYIFANGWUZHONGJIEDENGYEWU,JINGJIRENYINGGAIYOUZUGOUDEZHUANYEDUHEZIXUNJUECENENGLI,ZHEIYANGCAINENGRANGFANGWUMAIMAISHAOJIUFEN、DUOCHENGJIAO。”

  “SUOYI,HOUXUJIANYIBAOKUOWOAIWOJIAZAINEIDEBUFENZHONGJIEJIGOUTIGAORENYUANZHAOMUDESHUIPING。”YANYUEJINJIANYI,“YOUQISHIZAICUNLIANGFANGDESHIDAIXIA,ZHONGJIEXINGYEYESHIYIGEYOUZHIDEXINGYE,CONGXUELIHEPINGEFANGMIANSHIDANGGAIBIAN,ZHEIYANGFANERKEYITIGAOZHONGJIEJIGOUZAISHICHANGZHONGDERENKECHENGDU。”

  行业黑榜“常客”不少 该如何提升服务

  SHIJISHANG,ZHEIYEBINGFEIWOAIWOJIAYIJIADEXIANZHUANG。

  FAZHIZHOUMOJIZHESHULIFAXIAN,ZAIJIANGUANBUMENPILUDEBEITOUSUBANGDANZHONG,TONGYANGBUFAHEIBANGCHANGKEDESHENYING。

  ZAIBEIJINGSHICHANG,2017NIANZHI2018NIAN3YUEQIJIAN,BEIJINGSHIZHUJIANWEIANYUEGONGBUDEBEITOUSUQIAN10MINGFANGDICHANJINGJIJIGOUDEMINGDANXIANSHI,SHANGBANGDEGONGSICHULEWOAIWOJIA,TONGYANGBUFAYIXIEZHIMINGDECHANGKE,RUPENGJIWEIYE、ZHONGTIANZHIDIDENG。

  JUTIERYAN,ZAI2017NIANZHI2018NIAN3YUEDE14GEYUELI,BEIBEIJINGSHIZHUJIANWEIPILUDEBEITOUSUQIAN10MINGFANGDICHANJINGJIJIGOUDEMINGDANZHONG,PENGJIWEIYESHANGBANGLE9CI,ZHONGTIANZHIDI10CI。

  “DANCHUNCONGZHONGJIEJIGOUDEJIAODUKAN,QISHIWOMENKEYIKANCHU,LEISITOUSUYESHUOMINGQIYEZISHENHAIXUYAOZAIPINPAIJIANSHEHEFUWUZHILIANGSHANGYOUSUOTIGAO,FOUZECILEIYISHIBUDAOWEI,YERONGYIYOUGELEIFUMIANHUOBEIPUGUANGDEWENTI。”DUIYUZHEIYANGDEXIANXIANG,YANYUEJINSHUO。

  “CONGGONGSICENGMIANKAN,QISHIYESHIYOUGUIFANCAOZUOLIUCHENGDE,DANZAIJUTICAOZUOZHONGWANGWANGHUIYOUGELEIWENTI,ZHEIYANGYEDAOZHIGELEIJIUFENCHUXIAN。”YANYUEJINSHUO,“SUOYI,JIADAFENGXIANKONGZHIYISHI、QIANGHUAFUWUSHUIZHUN,SHILEISIZHONGJIEJIGOUXUYAOJUBEIDE。”

  ZAIYANYUEJINKANLAI,ZHONGJIEXINGYEBENSHENLUANXIANGYEJIAODUO,ERQIEFENGXIANBAKONGYISHIRUO,SUOYIZHONGJIEDAILIJIGOUQISHIDOUXUYAOZAIZHEIFANGMIANYOUJIAOHAODEBIAOXIAN,“DUIYUCILEIZHONGJIEJIGOULAISHUO,XUYAOYOUHENQIANGDEPINPAIYISHI,SHENZHIXUYAOQIANGHUADIAOZHENGNEIBUYEWULIUCHENG”。

  “房地产经纪公司亟须加强对员工专业知识、服务意识的学习和培训,进一步提升员工的职业素养等,以提高公司的综合服务水平。”著名经济学家宋清辉在接受法治周末记者采访时强调,“目前,房产经纪市场从业者服务水平参差不齐,这是导致行业出现诸多问题的根源。需要通过建立房产中介机构评价服务体系的方式,让从业人员守法、诚信经营,并不断提高自身服务水平。”

  ZERENBIANJI:ZHENGSHAODONG

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